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Return & exchange policy

At foamoon, customer satisfaction is always our top priority.

 

 

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by foamoon are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check our Warranty Exemptions and Notes below.

 

 

7 Day Dead on Arrival (DOA) Guarantee

 

 

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

 

 

30 Day Unconditional Refund Guarantee for Unopened & Unused Items

 

 

If for whatever reason you do not want your item within 30 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non-refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

 

Note that the returns shipping fee is non-refundable and products must be returned unopened and unused for a refund.

 

 

45 Day Money Back Guarantee

 

 

For most items, in the unlikely situation that your product is faulty, you can send it back for a refund or item exchange within 45 days of receiving it. Return shipping reimbursement is not available for this.

 

 

Returns and Compensation Process

 

If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

 

This following section describes the processing time required upon receiving your returned item.

 

For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

 

For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts.

 

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method.

 

 

Additional notes about Warranty

 

 

No additional fees will be charged for returns and exchanges.

 

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

 

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.

E-mail:support@foamoon.com